Privacy Policy

Last updated: October 29, 2026

The Soul Strength Healing Journey LLC (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and share personal information when you visit soul-strength-healing.com, book our services, complete our forms, or communicate with us.

Information We Collect

Depending on how you interact with us, we may collect:

  • Contact information: Your name, email address, telephone number, and other contact details you provide.

  • Appointment information: Services requested, appointment dates, scheduling preferences, and booking history.

  • Intake information: Health history, areas of discomfort, goals, preferences, and other information you voluntarily provide to help us determine whether services are appropriate and personalize your sessions.

  • Payment and transaction information: Purchase details, payment status, and billing information. Payment card information is processed through our payment providers.

  • Communications and preferences: Messages, inquiries, feedback, and records of your communication preferences and consent.

  • Website usage information: Information such as your IP address, browser and device details, pages visited, referring websites, and interactions with our website.

We collect information directly from you and through the service providers we use for our website, scheduling, forms, payments, and communications.

How We Use Information

We use personal information to:

  • Schedule, confirm, change, and manage appointments.

  • Provide and personalize personal training, massage, bodywork, and wellness services.

  • Process payments and maintain transaction records.

  • Respond to questions and provide customer support.

  • Send appointment reminders and other service communications.

  • Send newsletters and promotional emails when you subscribe or otherwise authorize them.

  • Operate, secure, and improve our website and business.

  • Maintain appropriate records, meet legal obligations, and resolve disputes.

How We Share Information

We share information as needed with practitioners, contractors, and service providers who help us operate our business and provide your requested services.

Our providers include Squarespace for website hosting, Acuity Scheduling for appointments, Stripe for payments, Mailchimp for email communications, Jotform for forms, and Quo for business phone and messaging services.

We limit access to personal information based on the services and responsibilities involved. These providers also process information under their own privacy policies and applicable agreements.

We may disclose information when required by law or reasonably necessary to protect the safety, rights, or property of our clients, our business, or others.

We do not sell your personal information or provide client contact lists to other businesses for their marketing.

Cookies and Website Analytics

Our website is hosted by Squarespace. Squarespace and integrated services may use cookies and similar technologies to operate the website, remember preferences, and understand website traffic and activity.

You can manage cookies through your browser settings and, where available, our website’s cookie controls. Blocking certain cookies may affect website functionality.

Google Reviews Widget

We use an Elfsight widget to display publicly available Google reviews on our website. The widget loads content from third-party services and may use cookies to measure widget views and prevent duplicate counting. For details, please review Elfsight’s Privacy Policy.

Email Communications

If you subscribe to our newsletter or otherwise authorize promotional emails, we may email you about services, availability, events, and business updates.

You can unsubscribe from promotional emails using the unsubscribe link in those emails. Unsubscribing from marketing emails does not prevent necessary appointment or transaction-related communications.

Text Messaging and Consent

With your consent, The Soul Strength Healing Journey LLC may send SMS or MMS messages about appointment confirmations, reminders, scheduling changes, and customer support.

We obtain permission before sending ongoing appointment-related texts. You may give permission through an opt-in form or another express agreement. Providing a phone number alone does not enroll you in promotional text messages. If you initiate a text conversation, we may respond to your inquiry.

Message frequency varies depending on your appointments and communications with us. Message and data rates may apply. Consent to receive text messages is not a condition of purchasing services.

You can opt out at any time by replying STOP. We may send a final message confirming your opt-out. For assistance, reply HELP or email info@soul-strength-healing.com.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with third parties, except providers that help us operate and deliver our messaging services.

Information Security and Retention

We use reasonable administrative, technical, and organizational safeguards to protect personal information. No method of electronic transmission or storage is completely secure.

We retain information for as long as reasonably necessary to provide services, maintain business records, honor communication preferences, comply with applicable obligations, and resolve disputes. Retention periods vary by the type of information and the reason it is held.

Please avoid sending sensitive health or payment information through ordinary text messages or email.

Your Choices and Privacy Requests

You may contact us to request access to, correction of, or deletion of your personal information, or to ask questions about how it is used.

We will respond as required by applicable law. We may need to verify your identity before completing a request, and certain information may need to be retained for legal, accounting, or recordkeeping purposes.

You may also unsubscribe from promotional emails, opt out of text messages, and manage cookies as described above.

Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect information from children under 13 through the website. If you believe a child has submitted personal information without appropriate authorization, please contact us.

External Websites and Services

Our website may link to or integrate third-party websites and services. Their handling of information is governed by their own privacy policies. We encourage you to review those policies when using their services.

Changes to This Policy

We may update this Privacy Policy as our services, technology, or practices change. Updates will be posted on this page with a revised “Last updated” date. We will provide additional notice when required by applicable law.

Contact Us

For privacy questions or requests, contact:

The Soul Strength Healing Journey LLC
Carlsbad, California
Email: info@soul-strength-healing.com
Website: https://soul-strength-healing.com